Manager, Data Specialist
Rippling · Bengaluru · 5+ yrs experience · Posted 2026-03-17
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About the role
About the role We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 4-6 Data Specialists, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Implementation, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience. What you will do Develop Data Specialists through hands-on coaching and mentorship Support hiring & onboarding of new Data Specialists Successfully prioritize work based on urgency, revenue, and customer sentiment risk, Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency Track, monitor & continuously improve performance on key metrics & KPIs Collaborate cross-functionally with Rippling Implementation, Implementation Analysts, and Support teams to create a seamless customer journey Collaborate with Product & Engineering to continuously improve product functionality based on team feedback in Implementation What you will need 5+ years of SaaS experience in professional services, implementation, or customer success. 3+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance. Ruthless prioritization and time management. Strong communication skills to work effectively with Implementation, cross-functional teams and customers. Great project management skills to lead, care about product ownership, an outstanding customer-centric mindset, and solving problems for our customers. Boundless energy to help your team and your customers...all with a “can-do” attitude! Strong attention to detail and ability to solve complex, interdependent problems. Flexible to scaling and changing organizations and responsibilities. Note: This role requires you to work in the US Shift (EST/CST/PST). This is a hybrid role and will require you to work out of our Bangalore office three days a week.
Qualifications
- 5+ years of SaaS experience in professional services, implementation, or customer success.
- 3+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
- Ruthless prioritization and time management.
- Strong communication skills to work effectively with Implementation, cross-functional teams and customers.
- Great project management skills to lead, care about product ownership, an outstanding customer-centric mindset, and solving problems for our customers.
- Boundless energy to help your team and your customers...all with a “can-do” attitude!
- Strong attention to detail and ability to solve complex, interdependent problems.
- Flexible to scaling and changing organizations and
Responsibilities
- We are looking for a seasoned customer success leader to join our Implementation team.
- As a first line manager, you will coach and develop a team of 4-6 Data Specialists, engage on high priority customers and drive improvement on key metrics.
- You will also coordinate cross-functionally with our Implementation, Product & Engineering, and Customer
- Support teams to ensure a seamless customer onboarding experience.
- What you will do
- Develop Data Specialists through hands-on coaching and mentorship
- Support hiring & onboarding of new Data Specialists Successfully prioritize work based on urgency, revenue, and customer sentiment risk
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Rippling Implementation, Implementation Analysts, and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on team feedback in Implementation