Client Delivery Manager - SAP Private Cloud- T3 - Pune
SAP Labs · Pune · 8+ yrs experience · Posted 2026-06-20
Tech stack: AWS, Azure, GCP
About the role
CDM organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
Location
- Pune only
#ITT3
Responsibilities:
- SAP Private Cloud Organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
Qualifications:
- As Client Delivery Manager you will be responsible for the following tasks:
- Own and grow the client engagement for SAP Private Cloud Organization and act as the voice of the client within SAP.
- Accountable for entire SAP CDM engagement, lead the engagement with supporting functions and roles to deliver as per contract scope and in line with customer expectations.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple CE&A, GCO and other SAP internal and external stakeholders.
- Identify top issues, define & execute service plan activities an
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
- What do you need to bring:
- Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Fluency in English is mandatory
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud, Hyperscalers certification (AWS, Azure, GCP) is a plus
Qualifications
- As Client Delivery Manager you will be responsible for the following tasks:
- Own and grow the client engagement for SAP Private Cloud Organization and act as the voice of the client within SAP.
- Accountable for entire SAP CDM engagement, lead the engagement with supporting functions and roles to deliver as per contract scope and in line with customer expectations.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple CE&A, GCO and other SAP internal and external stakeholders.
- Identify top issues, define & execute service plan activities an
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
- What do you need to bring:
- Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Fluency in English is mandatory
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud, Hyperscalers certification (AWS, Azure, GCP) is a plus
Responsibilities
- SAP Private Cloud Organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers.
- The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.