Senior Site Reliability Engineer

Mastercard · Mumbai · Posted 2026-07-08

Tech stack: AWS, Docker, Go, Jenkins, Kubernetes, Linux, Python, Terraform

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About the role

The Open Banking SRE team is responsible for building, operating, and scaling highly available cloud-native platforms. This role is deeply focused on AWS-based infrastructure and Kubernetes platforms (EKS), supporting critical production systems in a fast-paced, high-growth environment.
You will combine software engineering, infrastructure engineering, and operations to ensure reliability, performance, and scalability across services.
Responsibilities:
- Engage across the full-service lifecycle from design through production operations
- Partner with product engineering teams to design, implement, and operate applications in cloud-native infrastructure (AWS, EKS, Kubernetes, Docker)
- Manage and support critical production systems in a fast-moving cloud program
- Automate infrastructure, monitoring, and operational processes
- Improve CI/CD pipelines and deployment automation
- Monitor system health, availability, and performance
- Participate in on-call rotation and incident response; lead root cause analysis
- Drive reliability improvements through automation and observability
- Partner with development, product, and global teams to improve system resilience
- Maintain system documentation, runbooks, and operational standards
- Act as a key partner to our infrastructure and product teams by ensuring systems meet availability, performance, and reliability targets. Drive cloud-first, automation-driven SRE practices to reduce manual effort and improve customer experience.
Qualifications:
- Strong problem-solving skills with a systems thinking approach
- Ownership mindset with ability to manage production systems end-to-end
- Strong communication and collaboration skills across teams
- Experience operating in fast-paced, cloud-based environments
- Passion for automation and eliminating manual work
- Bachelor’s degree or equivalent experience
- Hands-on experience with AWS cloud infrastructure (required)
- Strong experience with Kubernetes (EKS) and Docker (required)
- Experience with Linux administration and troubleshooting
- Terraform or similar IaC tools
- CI/CD tools (GitLab, Jenkins)
- Programming/scripting (Python, Go, Shell, etc.)
- Monitoring/observability tools (Splunk, Dynatrace, Grafana)
- Understanding of networking fundamentals (TCP/IP, load balancing)

Qualifications

- Strong problem-solving skills with a systems thinking approach
- Ownership mindset with ability to manage production systems end-to-end
- Strong communication and collaboration skills across teams
- Experience operating in fast-paced, cloud-based environments
- Passion for automation and eliminating manual work
- Bachelor’s degree or equivalent experience
- Hands-on experience with AWS cloud infrastructure (required)
- Strong experience with Kubernetes (EKS) and Docker (required)
- Experience with Linux administration and troubleshooting
- Terraform or similar IaC tools
- CI/CD tools (GitLab, Jenkins)
- Programming/scripting (Python, Go, Shell, etc.)
- Monitoring/observability tools (Splunk, Dynatrace, Grafana)
- Understanding of networking fundamentals (TCP/IP, load balancing)

Responsibilities

- Engage across the full-service lifecycle from design through production operations
- Partner with product engineering teams to design, implement, and operate applications in cloud-native infrastructure (AWS, EKS, Kubernetes, Docker)
- Manage and support critical production systems in a fast-moving cloud program
- Automate infrastructure, monitoring, and operational processes
- Improve CI/CD pipelines and deployment automation
- Monitor system health, availability, and performance
- Participate in on-call rotation and incident response; lead root cause analysis
- Drive reliability improvements through automation and observability
- Partner with development, product, and global teams to improve system resilience
- Maintain system documentation, runbooks, and operational standards
- Act as a key partner to our infrastructure and product teams by ensuring systems meet availability, performance, and reliability targets.
- Drive cloud-first, automation-driven SRE practices to reduce manual effort and improve customer experience.

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