Technical Solutions Engineer
Arista Networks · Pune · 5+ yrs experience · Posted 2026-07-18
Tech stack: C++, Java, JavaScript, Linux, Python
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About the role
Who You’ll Work With The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment. Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction. What You’ll Do Respond to customer product inquiries via telephone or in written, internet-based email. Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoot problems with hardware equipment and software applications and recommends corrective action. Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
- Working knowledge of networking industry, products, and protocols
- Minimum of 5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation is a plus
Responsibilities
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.