AVP Service Engineer
Barclays · Bengaluru · Posted 2026-07-18
Tech stack: AWS, Ansible, C#, Docker, Java, Kubernetes, Linux, Python, SQL, Terraform
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About the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Responsibilities:
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Qualifications:
- Extensive L2/L3 ownership experience supporting mission critical enterprise applications across RHEL/Linux platforms, with a strong focus on availability, resilience, and operational governance.
- Enterprise server administration across Windows/Linux estates.
- Web server engineering—advanced configuration, performance tuning, and hardening for Apache.
- Service lifecycle management, incident resolution, and platform troubleshooting across distributed systems.
- Proven expertise in OS lifecycle governance (RHEL/Windows), including large scale patching, vulnerability remediation, configuration compliance, and risk aligned change execution.
- Strong command of ITIL frameworks, with hands on experience using enterprise service management tools such as ServiceNow and Jira, ensuring adherence to incident, problem, and change controls.
- Cloud experience, AWS, with exposure to cloud-native operations, cost/performance optimisation, security aligned deployments, and AWS certifications.
- Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts.
- Solid DevOps engineering foundation, including CI/CD design principles, version control strategies, environment promotion models, and automated deployment governance.
- Demonstrated Infrastructure as Code experience using Terraform, Ansible, AWS CDK, and CloudFormation, with a focus on building consistent, reusable, and policy compliant infrastructure patterns.
- Advanced GitLab and GitHub expertise, covering pipeline architecture, runner orchestration, artefact governance, approvals, and secure code flow management.
- Programming Skills: C# or Java or Python.
- Core Banking / Financial Services experience.
- Knowledge of FISERV suite of applications (banking domain) (Amber).
- FICO Fraudulent management Suite.
- Observability tooling: Datadog, Splunk.
- Security tools: Snyk, Qualys.
- Collaboration tools: Confluence.
- Database: MS SQL/Oracle.
- You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
- This role is based out of Bengaluru.
Qualifications
- Extensive L2/L3 ownership experience supporting mission critical enterprise applications across RHEL/Linux platforms, with a strong focus on availability, resilience, and operational governance.
- Enterprise server administration across Windows/Linux estates.
- Web server engineering—advanced configuration, performance tuning, and hardening for Apache.
- Service lifecycle management, incident resolution, and platform troubleshooting across distributed systems.
- Proven expertise in OS lifecycle governance (RHEL/Windows), including large scale patching, vulnerability remediation, configuration compliance, and risk aligned change execution.
- Strong command of ITIL frameworks, with hands on experience using enterprise service management tools such as ServiceNow and Jira, ensuring adherence to incident, problem, and change controls.
- Cloud experience, AWS, with exposure to cloud-native operations, cost/performance optimisation, security aligned deployments, and AWS certifications.
- Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts.
- Solid DevOps engineering foundation, including CI/CD design principles, version control strategies, environment promotion models, and automated deployment governance.
- Demonstrated Infrastructure as Code experience using Terraform, Ansible, AWS CDK, and CloudFormation, with a focus on building consistent, reusable, and policy compliant infrastructure patterns.
- Advanced GitLab and GitHub expertise, covering pipeline architecture, runner orchestration, artefact governance, approvals, and secure code flow management.
- Programming Skills: C# or Java or Python.
- Core Banking / Financial Services experience.
- Knowledge of FISERV suite of applications (banking domain) (Amber).
- FICO Fraudulent management Suite.
- Observability tooling: Datadog, Splunk.
- Security tools: Snyk, Qualys.
- Collaboration tools: Confluence.
- Database: MS SQL/Oracle.
- You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
- This role is based out of Bengaluru.
Responsibilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
- Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
- Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.