Systems Reliability Engineer - Enterprise Tech Support (Virtualization & Networking)

Nutanix · Pune · 3–13 yrs experience · Posted 2026-07-18

Tech stack: Linux

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About the role

Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance.

Responsibilities:
- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.

Qualifications:
- 3-13 years of experience in Systems Reliability Engineering or similar roles
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, Cloud, or Enterprise Storage
- Proficient in communication, both written and verbal, for effective cross-team collaboration
- Experience in directly resolving complex technical issues with customers
- Degree in Engineering or Computer Science preferred
- Customer-driven mindset focused on delivering high-quality support experiences
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
- Ability to develop tools and enhance internal and external knowledge bases

Qualifications

- 3-13 years of experience in Systems Reliability Engineering or similar roles
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, Cloud, or Enterprise Storage
- Proficient in communication, both written and verbal, for effective cross-team collaboration
- Experience in directly resolving complex technical issues with customers
- Degree in Engineering or Computer Science preferred
- Customer-driven mindset focused on delivering high-quality support experiences
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
- Ability to develop tools and enhance internal and external knowledge bases

Responsibilities

- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.

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