Lead Infrastructure Engineer - Voice Solutions & Automation Engineer

Wells Fargo · Bengaluru · 5+ yrs experience · Posted 2026-07-18

Tech stack: Ansible, Azure, Jenkins, Python, REST API, Terraform

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About the role

About this role: Wells Fargo is seeking a Lead Infrastructure Engineer. In this role, you will: Lead complex initiatives to develop infrastructure to provide solutions for business applications. Participate in various projects intended to continually improve or upgrade the infrastructure. Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals. Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future. Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors. Design, code, test, debug and document programs using Agile development practices. Make decisions in technical designs, implementation plans and identify project risks and resource requirements. Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success. Recommend courses of action to maintain cost effectiveness and achieve results. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interact with customer and vendor. Required Qualifications: 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Ribbon Expertise. Deep hands-on experience with: Ribbon SBC (1K / 2K / 5K / SBC SWe) Ribbon PSX (routing, policy design, call control) Ribbon RAMP (analytics, provisioning, monitoring). Ribbon SBC (1K / 2K / 5K / SBC SWe). Ribbon PSX (routing, policy design, call control). Ribbon RAMP (analytics, provisioning, monitoring). Strong knowledge of: SIP signaling, header manipulation, call routing policies Interconnects with service providers and carrier-grade environments. SIP signaling, header manipulation, call routing policies. Interconnects with service providers and carrier-grade environments. Experience in large-scale SBC deployments, migration, and optimization. Automation & Development. Advanced experience in: Python scripting for network/voice automation REST API integrations with Ribbon and Cisco platforms Automation tools: Ansible, Terraform (preferred), or equivalent. Python scripting for network/voice automation. REST API integrations with Ribbon and Cisco platforms. Automation tools: Ansible, Terraform (preferred), or equivalent. Strong understanding of: CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.) Infrastructure as Code (IaC) principles. CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.). Infrastructure as Code (IaC) principles. Proven ability to build: Reusable automation frameworks Self-healing and auto-remediation systems. Reusable automation frameworks. Self-healing and auto-remediation systems. Voice & Networking Fundamentals. Deep expertise in: VoIP protocols: SIP, RTP, SRTP, TLS Call flows, dial plans, codec negotiation. VoIP protocols: SIP, RTP, SRTP, TLS. Call flows, dial plans, codec negotiation. Solid networking knowledge: Routing, switching, QoS, firewalls, NAT traversal. Routing, switching, QoS, firewalls, NAT traversal. Cisco UC. Hands-on experience with: CUCM, CUC, CER, Expressway. CUCM, CUC, CER, Expressway. Integration experience with SBC-driven architectures. Work Location - Bangalore / Hyderabad. Job Expectations: Design and implement carrier-grade enterprise voice architectures with a primary focus on: Ribbon SBC platforms (SBC 1K / 2K / 5K / SWe) Ribbon PSX (Policy Server) for centralized routing, policy control, and least-cost routing Ribbon RAMP for provisioning, analytics, and lifecycle management. Ribbon SBC platforms (SBC 1K / 2K / 5K / SWe). Ribbon PSX (Policy Server) for centralized routing, policy control, and least-cost routing. Ribbon RAMP for provisioning, analytics, and lifecycle management. Define and implement high-availability, geo-redundant, and scalable SBC architectures. Lead SIP trunking, interconnect design, and normalization strategies across multi-vendor environments. Perform advanced SIP message manipulation, routing logic design, and interop troubleshooting. Drive standardization of Ribbon configurations, dial plans, and routing policies. Automation & DevOps for Voice. Design and implement end-to-end automation frameworks for voice infrastructure including: Provisioning (users, trunks, dial plans, policies) Configuration management (SBC templates, PSX policies) Software upgrades & patching workflows Backup, restore, and disaster recovery orchestration. Provisioning (users, trunks, dial plans, policies). Configuration management (SBC templates, PSX policies). Software upgrades & patching workflows. Backup, restore, and disaster recovery orchestration. Develop automation pipelines using Python, REST APIs, NETCONF/RESTCONF, and Ansible. Integrate Ribbon platforms with CI/CD pipelines and Infrastructure-as-Code (IaC) models. Build self-service automation tools/portals for operational teams and service provisioning. Implement event-driven automation for fault detection, remediation, and service restoration. Create reusable automation libraries, SDK integrations, and orchestration playbooks. Data Center Migration & Transformation. Lead voice infrastructure workstreams in data center migration initiatives. Plan and execute zero/low-downtime migration strategies for SBCs and voice applications. Perform capacity planning, traffic engineering, and failover validation. Automate migration and rollback procedures. Operations, Monitoring & Optimization. Develop proactive monitoring solutions leveraging telemetry, logs, and analytics (including Ribbon RAMP insights). Automate incident detection, correlation, and root cause analysis workflows. Optimize voice quality, signaling efficiency, and resource utilization. Lead performance tuning for SBCs and signaling infrastructure. Establish SLOs/SLAs and implement observability practices. Cisco Voice. Integrate and support Cisco UC platforms: CUCM, Unity Connection (CUC), CER, Expressway. CUCM, Unity Connection (CUC), CER, Expressway. Ensure seamless interoperability between Cisco UC and Ribbon SBC/PSX environments. Support hybrid call flows involving on-prem, PSTN, and cloud integrations. Collaboration & Governance. Work closely with network, security, cloud, and application teams to ensure end-to-end solution alignment. Define standards, governance models, and best practices for voice automation and Ribbon deployments. Document architectures, automation frameworks, and operational procedures.

Qualifications

- 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Ribbon Expertise.
- Deep hands-on experience with: Ribbon SBC (1K / 2K / 5K / SBC SWe) Ribbon PSX (routing, policy design, call control) Ribbon RAMP (analytics, provisioning, monitoring).
- Ribbon SBC (1K / 2K / 5K / SBC SWe).
- Ribbon PSX (routing, policy design, call control).
- Ribbon RAMP (analytics, provisioning, monitoring).
- Strong knowledge of: SIP signaling, header manipulation, call routing policies Interconnects with service providers and carrier-grade environments.
- SIP signaling, header manipulation, call routing policies.
- Interconnects with service providers and carrier-grade environments.
- Experience in large-scale SBC deployments, migration, and optimization.
- Automation & Development.
- Advanced experience in: Python scripting for network/voice automation REST API integrations with Ribbon and Cisco platforms Automation tools: Ansible, Terraform (preferred), or equivalent.
- Python scripting for network/voice automation.
- REST API integrations with Ribbon and Cisco platforms.
- Automation tools: Ansible, Terraform (preferred), or equivalent.
- Strong understanding of: CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.) Infrastructure as Code (IaC) principles.
- CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.).
- Infrastructure as Code (IaC) principles.
- Proven ability to build: Reusable automation frameworks Self-healing and auto-remediation systems.
- Reusable automation frameworks.
- Self-healing and auto-remediation systems.
- Voice & Networking Fundamentals.
- Deep expertise in: VoIP protocols: SIP, RTP, SRTP, TLS Call flows, dial plans, codec negotiation.
- VoIP protocols: SIP, RTP, SRTP, TLS.
- Call flows, dial plans, codec negotiation.
- Solid networking knowledge: Routing, switching, QoS, firewalls, NAT traversal.
- Routing, switching, QoS, firewalls, NAT traversal.
- Cisco UC.
- Hands-on experience with: CUCM, CUC, CER, Expressway.
- CUCM, CUC, CER, Expressway.
- Integration experience with SBC-driven architectures.
- Work Location Bangalore / Hyderabad.
- Job Expectations: Design and implement carrier-grade enterprise voice architectures with a primary focus on: Ribbon SBC platforms (SBC 1K / 2K / 5K / SWe) Ribbon PSX (Policy Server) for centralized routing, policy control, and least-cost routing Ribbon RAMP for provisioning, analytics, and lifecycle management.
- Ribbon SBC platforms (SBC 1K / 2K / 5K / SWe).
- Ribbon PSX (Policy Server) for centralized routing, policy control, and least-cost routing.
- Ribbon RAMP for provisioning, analytics, and lifecycle management.
- Define and implement high-availability, geo-redundant, and scalable SBC architectures.
- Lead SIP trunking, interconnect design, and normalization strategies across multi-vendor environments.
- Perform advanced SIP message manipulation, routing logic design, and interop troubleshooting.

Responsibilities

- Lead complex initiatives to develop infrastructure to provide solutions for business applications.
- Participate in various projects intended to continually improve or upgrade the infrastructure.
- Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals.
- Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future.
- Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors.
- Design, code, test, debug and document programs using Agile development practices.
- Make decisions in technical designs, implementation plans and identify project risks and resource requirements.
- Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success.
- Recommend courses of action to maintain cost effectiveness and achieve results.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Interact with customer and vendor.

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