Lead Support Engineer
Barclays · Pune · Posted 2026-07-24
Tech stack: Java, Python, SQL, Unix
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About the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Responsibilities:
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Qualifications:
- Experience in application support role and have knowledge of ITIL processes
- Technical experience with high proficiency in SQL, Database Technologies, Unix, Windows, preferably in Markets & Investment Banking domain
- Understanding of FIX protocols
- Experience of monitoring configuration and setup using ITRS Geneos
- Experience with ITIL concepts and best practices. Experience of using configuration management and reporting tools such as Service First/Service Now
- Experience in a business facing front office application support role and managing client communication
- Experience in batch monitoring tools such as Autosys, including troubleshooting/debugging
- Deep familiarity with observability strategy—not just tooling—including alert quality, signal hygiene, and early‑warning design
- Good understanding of ITIL methodologies as applicable to application management function
- Good understanding of different Investment Banking products and Trade Life Cycle.
- Experience in some object oriented /scripting technologies like (one or more) Python, Shell, Java, SQL, Web services etc.
- Experience of working with structured and/or unstructured databases like Oracle, MSSQL
- Competence in standard tool set: GIT, DevOps continuous integration, JIRA
- You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
- The role is based out of Pune.
Qualifications
- Experience in application support role and have knowledge of ITIL processes
- Technical experience with high proficiency in SQL, Database Technologies, Unix, Windows, preferably in Markets & Investment Banking domain
- Understanding of FIX protocols
- Experience of monitoring configuration and setup using ITRS Geneos
- Experience with ITIL concepts and best practices.
- Experience of using configuration management and reporting tools such as Service First/Service Now
- Experience in a business facing front office application support role and managing client communication
- Experience in batch monitoring tools such as Autosys, including troubleshooting/debugging
- Deep familiarity with observability strategy—not just tooling—including alert quality, signal hygiene, and early‑warning design
- Good understanding of ITIL methodologies as applicable to application management function
- Good understanding of different Investment Banking products and Trade Life Cycle.
- Experience in some object oriented /scripting technologies like (one or more) Python, Shell, Java, SQL, Web services etc.
- Experience of working with structured and/or unstructured databases like Oracle, MSSQL
- Competence in standard tool set: GIT, DevOps continuous integration, JIRA
- You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
- The role is based out of Pune.
Responsibilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
- Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
- Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.