SRE Engineer

Citi · Chennai · 5–8 yrs experience · Posted 2026-07-18

Tech stack: Java, Linux, SQL

Apply on the company site · Get a referral for this role

Citi salary & ratings · Citi interview process · More live openings

About the role

requires a good understanding of Collaboration Services (Jira & Confluence), developer pipeline concepts, Jira/Confluence SaaS Solution. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those as we migrate from on-premise solution to SaaS solution.
Key Responsibilities/Requirements
Support Management:
Technical Support for Collaboration Service Platform.
Technical Support for Jira integration with developer pipeline service.
Technical support for Jira on-premise to Jira Cloud migration.
Troubleshoot technical issues and manage customer expectation.
Reduce recurring issue using root cause analysis.
Proactively monitor and manage infrastructure stability and performance.
Technology Management:
Upgrade existing product along with Engineering.
Adopt new technology that gives competitive advantage to Citigroup Developers.
Identify automation opportunity and implement solution to improve operational efficiency and user experience.
Adopt AI solution to improve developer experience.
Manage infrastructure level risk & compliance issues as per Citi guidelines
Responsibilities: - requires a good understanding of Collaboration Services (Jira & Confluence), developer pipeline concepts, Jira/Confluence SaaS Solution.
- A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those as we migrate from on-premise solution to SaaS solution.
- Key Responsibilities/
Qualifications: - Must have: Must be a self-starter, effective listener & communicator, problem solver and team player.
- 5- 8 yrs of technical support experience.
- in providing technical support for globally distributed & complex service platform.
- in software deployment on large global infrastructure.
- Strong understanding of collaboration technology stack and at least one years of hands-on experience.
- 2+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
- Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.
- Desirable: with using Service Management software like ServiceNow and a good understanding of AI concepts
- Bachelor’s Degree in Computer Science or a Related Field

Qualifications

- Must have: Must be a self-starter, effective listener & communicator, problem solver and team player.
- 5- 8 yrs of technical support experience.
- in providing technical support for globally distributed & complex service platform.
- in software deployment on large global infrastructure.
- Strong understanding of collaboration technology stack and at least one years of hands-on experience.
- 2+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
- Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.
- Desirable: with using Service Management software like ServiceNow and a good understanding of AI concepts
- Bachelor’s Degree in Computer Science or a Related Field

Responsibilities

- requires a good understanding of Collaboration Services (Jira & Confluence), developer pipeline concepts, Jira/Confluence SaaS Solution.
- A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those as we migrate from on-premise solution to SaaS solution.
- Key Responsibilities/

More openings at Citi