Applications Support Tech Lead Analyst - Vice President

Citi · Chennai · 10+ yrs experience · Posted 2026-07-18

Tech stack: Kafka, Kubernetes, Linux, MongoDB, Unix

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About the role

Why Citi? Join a Global Bank that believes in its talent. We’re looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You’ll join a diverse global team and have the opportunity to build the career you want, with the scale, inclusive culture, and technology to support your progress.
Responsibilities: - The Apps Support Tech
- Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements
- analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Considers the implications of the application of technology to the current environment.
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by
- driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Recommended Qualifications: 10+ years
- Proven and practical experience of in a production support role managing enterprise-level applications, demonstrating strong problem-solving and strategic thinking skills.
- Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability.
- Operating Systems & Scripting: Deep expertise in Unix/Linux environments and advanced Shell scripting.
- Monitoring & Logging Tools:
- Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
- Practical experience with containerization platforms (OpenShift, Kubernetes).
- Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
- Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka).
Qualifications: - working with REST APIs.
- Infrastructure Fundamentals:
- Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
- Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles.
- Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications.
- Demonstrated leadership, strong interpersonal skills, and relationship-building abilities.
- Possesses excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences.
- Proven ability to work effectively in a fast-paced environment, including experience leading or
- contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.
- Bachelor’s/University degree, Master’s degree preferred

Qualifications

- working with REST APIs.
- Infrastructure Fundamentals:
- Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
- Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles.
- Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications.
- Demonstrated leadership, strong interpersonal skills, and relationship-building abilities.
- Possesses excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences.
- Proven ability to work effectively in a fast-paced environment, including experience leading or
- contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.
- Bachelor’s/University degree, Master’s degree preferred

Responsibilities

- The Apps Support Tech
- Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements
- analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Considers the implications of the application of technology to the current environment.
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by
- driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Recommended Qualifications: 10+ years
- Proven and practical experience of in a production support role managing enterprise-level applications, demonstrating strong problem-solving and strategic thinking skills.
- Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability.
- Operating Systems & Scripting: Deep expertise in Unix/Linux environments and advanced Shell scripting.
- Monitoring & Logging Tools:
- Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
- Practical experience with containerization platforms (OpenShift, Kubernetes).
- Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
- Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka).

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