UCC Engineer
Millennium · Bengaluru · Posted 2026-07-18
Tech stack: Python
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About the role
Principal Responsibilities Assumes subject matter expert (SME) responsibility for applications and infrastructure. Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices.
Responsibilities:
- Assumes subject matter expert (SME) responsibility for applications and infrastructure.
- Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices.
- Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives.
- Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT
Qualifications:
- Minimum five years operations and engineering experience with Cisco voice and video infrastructure and endpoints
- Minimum three years xperience with trader voice turret systems, preferably IPC Unigy
- Experience with trader voice connections such as tie-down lines, hoots, ARD, and MRDs
- Experience with voice recording technologies, preferably NICE NTR and NTR-X
- Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing, SBCs, carrier interfaces, QoS
- Experience with WebEx, Zoom, and Teams from an end user feature and administrative perspective
- Experience troubleshooting voice and video performance issue, both corporate and Internet-based
- Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones
- Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds)
- Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards
- Proficient in at least one scripting/programming language (Python, PowerShell, etc.) with the ability automate repetitive administrative tasks.
- BS in Computer Science or related field, or equivalent experience
Qualifications
- Minimum five years operations and engineering experience with Cisco voice and video infrastructure and endpoints
- Minimum three years xperience with trader voice turret systems, preferably IPC Unigy
- Experience with trader voice connections such as tie-down lines, hoots, ARD, and MRDs
- Experience with voice recording technologies, preferably NICE NTR and NTR-X
- Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing, SBCs, carrier interfaces, QoS
- Experience with WebEx, Zoom, and Teams from an end user feature and administrative perspective
- Experience troubleshooting voice and video performance issue, both corporate and Internet-based
- Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones
- Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds)
- Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards
- Proficient in at least one scripting/programming language (Python, PowerShell, etc.) with the ability automate repetitive administrative tasks.
- BS in Computer Science or related field, or equivalent experience
Responsibilities
- Assumes subject matter expert (SME) responsibility for applications and infrastructure.
- Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices.
- Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives.
- Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT