Senior, Systems And Infrastructure Engineer
Walmart · Bengaluru · Posted 2026-07-19
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About the role
CCC team also known as Command and Control Center forms the nerve center of Walmart. The team works across multiple technology groups to ensure the stability and reliability of the company's critical e-commerce infrastructure. The team functions by collaborating internally with TDO (Technical duty officers and SRE (Site reliability engineering) for faster detection and mitigation of incidents The team is aimed at proactively maintaining mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability across the Global technology platforms. CCC plays a important role in leading all major incident responses and orchestrating for faster mitigation.
Responsibilities:
- You're right for the job if you are comfortable leading our major incident response team as part of a technical team of engineer’s laser focused on restoring service across complex distributed systems. You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. You will work directly with our SRE, Engineering and DevOps teams to support our next generation “always up” cloud-based e-commerce platforms.
- The CCC Site Reliability Operations Engineer is responsible for pro-actively monitoring, detecting and resolving site issues before they become customer and availability impacting. Technically you will understand the full end to end stack and use this knowledge to detect errors/failures and take corrective action to mitigate. During a major incident, you will draw on your technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause, to help restore impacting issues. Your ability to continuously challenge yourself and develop a strong network within your peer group will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.
Qualifications:
- Xmatters / Whistler workflow integration with scalability, resiliency and performance
- Assist Walmart Store/Distribution Center associate’s in their day-to-day issues related to store functions.
- Support through Call functioning for internal escalations.
- Follow the SOP for troubleshooting and get resolutions for issues reported by Store operations team.
- Must be able to do multitasking whenever needed.
- Flexible in Shift & Support hours
- Expert level understanding of incident management processes and procedures.
- Calm under pressure when participating in major incident response.
- Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
- Ability to understand and capture key data from logs at an expert level.
- Ability to understand traffics flows and key dependencies between services.
- Ability to effectively triage – be able to detect and determine symptom vs cause.
- Detect and quantify impact.
- Expert level troubleshooting skills using a diverse set of tools and methods
- Analyse trends to pro-actively prevent incidents.
- Focus on immediate restoration vs root cause.
- Research and recommend alternative actions for incident resolution – Develop procedures and documentation to support this.
- Create and maintain procedural documentation.
- Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
- Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
- Build tools to improve visibility, pro-actively detect issues and restore system availability.
- Develop automation and self-healing with DevOps, Engineering and SRE partners.
- Strong focus on collecting and inferring metrics.
- Clear communication skills.
- Ability to contribute to multiple incidents at any given time.
- Analyse systems and make recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
- Scripting and software development to automate and help enhance existing solutions.
- Experience owning, developing and evangelizing a product.
- Ability to gather requirements and build solutions into a product.
- Evangelize operational excellence
- Actively provide data for and participate in root cause analysis.
- Define CCC onboarding process and ensure they are adhered to when accepting new systems into service.
- Share knowledge globally between CCC teams.
- Onboarding of new Alerts improving detection
- Help the team to improve on TTM by using recoverability tools
- Analyse systems and make recommendations to prevent possible incidents.
- Strive for continuous improvement and make recommendations based on CCC process.
- Act as a technical focal point for the CCC team.
- Transition observability projects in the command centre for better visibility.
- Other duties and responsibilities as assigned.
Qualifications
- Xmatters / Whistler workflow integration with scalability, resiliency and performance
- Assist Walmart Store/Distribution Center associate’s in their day-to-day issues related to store functions.
- Support through Call functioning for internal escalations.
- Follow the SOP for troubleshooting and get resolutions for issues reported by Store operations team.
- Must be able to do multitasking whenever needed.
- Flexible in Shift & Support hours
- Expert level understanding of incident management processes and procedures.
- Calm under pressure when participating in major incident response.
- Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
- Ability to understand and capture key data from logs at an expert level.
- Ability to understand traffics flows and key dependencies between services.
- Ability to effectively triage – be able to detect and determine symptom vs cause.
- Detect and quantify impact.
- Expert level troubleshooting skills using a diverse set of tools and methods
- Analyse trends to pro-actively prevent incidents.
- Focus on immediate restoration vs root cause.
- Research and recommend alternative actions for incident resolution
- Develop procedures and documentation to support this.
- Create and maintain procedural documentation.
- Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
- Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
- Build tools to improve visibility, pro-actively detect issues and restore system availability.
- Develop automation and self-healing with DevOps, Engineering and SRE partners.
- Strong focus on collecting and inferring metrics.
- Clear communication skills.
- Ability to contribute to multiple incidents at any given time.
- Analyse systems and make recommendations to prevent possible problems.
- Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
- Scripting and software development to automate and help enhance existing solutions.
- Experience owning, developing and evangelizing a product.
- Ability to gather requirements and build solutions into a product.
- Evangelize operational excellence
- Actively provide data for and participate in root cause analysis.
- Define CCC onboarding process and ensure they are adhered to when accepting new systems into service.
- Share knowledge globally between CCC teams.
- Onboarding of new Alerts improving detection
- Help the team to improve on TTM by using recoverability tools
- Analyse systems and make recommendations to prevent possible incidents.
- Strive for continuous improvement and make recommendations based on CCC process.
- Act as a technical focal point for the CCC team.
- Transition observability projects in the command centre for better visibility.
- Other duties and responsibilities as assigned.
Responsibilities
- You're right for the job if
- you are comfortable leading our major incident response team as part of a technical team of engineer’s laser focused on restoring service across complex distributed systems.
- You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization.
- You will work directly with our SRE, Engineering and DevOps teams to support our next generation “always up” cloud-based e-commerce platforms.
- The CCC Site Reliability Operations Engineer is responsible for pro-actively monitoring, detecting and resolving site issues before they become customer and availability impacting.
- Technically you will understand the full end to end stack and use this knowledge to detect errors/failures and take corrective action to mitigate.
- During a major incident, you will draw on your technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause, to help restore impacting issues.
- Your ability to continuously challenge yourself and develop a strong network within your peer group will see you exceed in this role.
- Our goal is to protect the customer experience and deliver outstanding levels of availability.