Application Support Technology Lead Analyst - Vice President

Citi · Chennai · 7+ yrs experience · Posted 2026-07-18

Tech stack: AWS, GCP, Kubernetes

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About the role

The SRE Observability Specialist is a hands-on expert, delivering the future of Observability across Services Technology. This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams to embed telemetry, implement SLOs, and build meaningful visualizations for key production flows — particularly in critical Payments Business.
Responsibilities: - Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
- Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
- Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
- Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
- Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
- Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.
- Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.
- Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).
- Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.
- Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.
- Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.
- Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.
- Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.
- Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.
- Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.
Qualifications: - 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.
- Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
- Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.
- Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
- building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.
- Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.
- Strong interpersonal and collaboration skills — able to operate across federated engineering teams and central infrastructure groups.
- in enablement or platform teams with a track record of scaling best practices across diverse business units.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Qualifications

- 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.
- Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
- Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.
- Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
- building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.
- Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.
- Strong interpersonal and collaboration skills — able to operate across federated engineering teams and central infrastructure groups.
- in enablement or platform teams with a track record of scaling best practices across diverse business units.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Responsibilities

- Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
- Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
- Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
- Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
- Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
- Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.
- Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.
- Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).
- Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.
- Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.
- Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.
- Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.
- Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.
- Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.
- Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.

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